Privacy Policy

Introduction

This Privacy Policy describes how we collect, use and protect your personal data when you use our website and when you order custom patches, embroidery or appliqué (clothing decoration) from us. We operate from Newton Abbot, Devon, England, and serve customers across Great Britain (England, Wales, Scotland) and the United Kingdom. Our services include custom embroidered patches, machine embroidery on garments and caps, and appliqué for clothing and accessories. This policy applies to all visitors and customers in the UK who use our clothing decoration services.

Data we collect

When you contact us or place an order for custom patches, embroidery or appliqué on garments, we may collect your name, email address, phone number, delivery address and any design files or instructions you send. We use this information to provide our clothing decoration services in the UK, to communicate with you about your order and to fulfil our contract with you.

How we use your data

We use your data to process orders for patches, embroidery and appliqué, send quotes, produce your custom clothing decoration, arrange delivery across Great Britain and handle follow-up enquiries. We may also use your email to send order updates and, with your consent, information about our patches and embroidery services. We do not sell your data to third parties.

Data retention

We keep order and contact data for as long as needed to fulfil the order and for a reasonable period thereafter for accounting and legal purposes. Design files for patches or embroidery may be retained for repeat orders if you request this.

Your rights

Under UK data protection law you have the right to request access to your personal data, to correct it, to request deletion or to object to certain processing. To exercise these rights in relation to your patches or embroidery orders, contact us using the details on our contact page.

Cookies

Our website may use cookies and similar technologies. For more information, see our Cookies page.

Changes

We may update this Privacy Policy from time to time. The date at the top of this page will be updated when we do. Continued use of our website or clothing decoration services after changes constitutes acceptance of the updated policy.

Contact

For questions about this Privacy Policy or your personal data in relation to our patches, embroidery and appliqué services, contact us at the address or contact details given on our website. Unit 27, Cavalier Rd, Newton Abbot TQ12 6TZ, Devon, England, Great Britain. We provide custom clothing decoration across the UK and process data in accordance with UK data protection law applicable in England and Wales.

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